Fair Consumer Protection

Refund & Return Policy

Last updated: August 2026

1. Marketplace Physical & Digital Goods

Buyers can request a full replacement or refund within 7 days of delivery if products arrive damaged, mismatched, or non-functional. Digital assets are eligible for replacement if download files are corrupt.

2. Consultations & Advisory Sessions

All general guidance and youth career counseling sessions are 100% free with zero mandatory consultation fees.

3. Processing & Settlement Timeline

Approved refunds are credited back to the original payment method (bKash, Nagad, Card, or Bank Transfer) within 3 to 7 business days.